Lens.com Reviews

3.3

/5.0

45 customer reviews

56 %

reviewers recommend

Lens.com

Lens.com, known for its contact lenses and lens care, is rated 3.3 out of 5. The rating reflects how contact lens wearers and shoppers view their experience with Lens.com. Reviews of Lens.com are verified before publication.

How would you rate Lens.com?

45 Reviews on Lens.com

by Torres205

Sep 18, 2022

DEFINITELY NOT What they appear to be

I thought Lens.com would be a company I could trust with supplying my lenses. However, they are obscure in their pricing. My lenses basically cost $56.24/box. GREAT price right? I ordered two boxes and the total amounted to over $177!! when I inquired as to why the total was so high, they THEN explain the $55.48 "Processing fee"!! A few cents less than one box of lenses... I was incensed... However, that fee is not apparent on the payment page. If you don't click the barely visible icon next to the subtotal you'll never know they're charging this fee. The "rebate" is another story altogether. After having to mutilate my lens box to send in the labels, it takes MONTHS for them to send a $35 prepaid Visa card. In conclusion: I don't do business with companies that charge hidden fees. I would rather go blind than to use this company ever again.

by Katherine D.

Sep 18, 2022

I bought contact lenses from Lens.com…

I bought contact lenses from Lens.com three times. I received a rebate visa card within a few weeks for my 1st purchase. However, it took seven months for my 2nd and 3rd purchase in 2021. I was not happy as others write here, but I eventually received visa cards.

by Berry202

Sep 18, 2022

Ordered 4 boxes of contacts in April

Ordered 4 boxes of contacts in April, was charged over 150.00 in taxes and processing fess which I did not catch until after I paid and saw the fee on my bank statement. They arrived less than a week later. I mailed my info for a rebate in. Here we are mid September and still no rebate. Total scam.

by Vickie Kim

Sep 17, 2022

Great and speedy service!

First time ordering Biofinity Multifocal and everything went smoothly. Rebate made easy to proceed. Thanks!

by Bob390

Sep 15, 2022

Buyer beware

I wish I had read some of these reviews. Just placed an order that should have cost less than $450 but they are charging $599 which includes “taxes and fees.” The $450 already included taxes for both orders. The two rebates of $95 and $135 is a joke and will take another nine months just like the prior time. Total scammers. They are saying the $120 for “taxes and fees” is the cost associated with servicing the order. Complete scam.

by Gabe C.

Sep 15, 2022

Limited functionality - be prepared to be on the phone

I have generally managed to get what I needed to from Lens.com, lenses generally appear to be a little cheaper. The reason for the two stars is the limited website functionality and the fact that every few orders, I seem to need to get on the phone with the team to fix something. Issues as simple as changing a credit card on an order involve 30 min on the phone instead of a simple update on the website. They seem to want you to call in for almost anything instead of getting their site updated.

by Clara

Sep 15, 2022

Rebates are a scam

I understand the business model behind the rebates, but when you don't fulfill them within a reasonable amount of time, it becomes fraud (my opinion). I made a purchase in Jan. 2022 and haven't received my rebate yet (Sept). I gave lens.com the option of crediting the $150 rebate amount to my payment used for the purchase, and they declined. Unfortunately, I'll have to turn the issue over to my bank to get it resolved.

by Chad350

Sep 14, 2022

Rebate offer are just clickbait.

Order number: 1503433472

The rebate offer is just clickbait. Finalized my order about 8 month ago and haven't received a penny. Customer service is telling me it is due to covid and this and that, only excuses. Don't buy here, it is cheaper anywhere else and you are just hooked with a promise of a 160$ rebate. Lesson learned.

by Noah Fields

Sep 14, 2022

Total RIPOFF. AVOID AT ANY COSE!

Total RIPOFF. Shows Acuvue Oasys with Astigmatism price for 4 boxes @ 14.49/box (after rebate). Should be less than $60 BEFORE shipping and taxes. I fill out all the information and go to the final checkout screen and the total AFTER rebate jumps to $152.87. No additional breakdown provided. I also contact customer service through chat, and they were utterly useless and just told me what I saw on the screen without any explanation

by Leslie K.

Sep 14, 2022

No rebate, bad contacts

Contacts were low quality and it has been almost half a year and still no rebate. Their website is extremely dishonest and their customer service wouldn't even respond to some of my messages.

Lens.com Q&A

Is it normal to have to wait 4 and 1/2 months for your rebates Will never order here again

... ordered in March... called thrice... still promising the said rebate... Rebate Center says it should be mailed by 9/9... we shall see

by Veronica A. - September 04, 2022

You are lucky, my rebate hasn't come yet and it's been 6 months.

by Gladys Rose - August 21, 2022

Apparently and unfortunately yes. Will not be using lens.com again as well due to this

by Fields192 - April 22, 2022

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hi there, how long is the wait for a canadian order,thank you

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What do I do if there is not an option on the drop down list for the power and cylinder that I need?

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I have sent all the required paperwork for rebate but have not received anything back.

I have been waiting 6 months for my rebate so far

by Hansen775 - August 21, 2022

Could not agree more... they are crooks! Sorry we have to deal with companies like this.

by Peters - March 16, 2022

They are a scam, their strategy is to reject your rebate forms until the time runs out. Dishonest company, when I called them, their agent said 'ok'. Literally just 'ok' to all my questions. What is the status of my repair- ok, why have you rejected the rebate- ok, what should I resend -ok, I won't order from you- ok. Ridiculous!

by Terrence Shelton - March 04, 2022

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are the contacts legit?

Contacts are legit but rebate is not! Bad business practice

by Hunter181 - March 04, 2022

Yeah, the contacts are of decent quality. The only concern is the company business practices. You don't just buy contacts at Lens.com but you get to play games as well. That's right they overcharge for the contacts and ask you to jump through various hoops in order to get the money back. It's a long process that is dragged out over many months. It's tiring, frustrating and in the end petty. If you have time to waste, I suppose it is an option. If not, find another provider.

by Mark542 - December 20, 2021

No way of knowing if they're legit. In case of Lens.com this is irrelevant because they will ship 1 order in 3 and keep the money. This site is a major consumer fraud and they should be closed. I don't understand how they manage to stay in "business".

by Brad - December 20, 2020

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